Medical & Life Sciences

Precision, compliance, and empathy — in every language, every interaction..

In the world of medical and life sciences, the stakes are high — a single mistranslation or miscommunication can cost lives or compromise trust. Whether it’s adapting regulatory content or guiding patients through complex healthcare systems, accuracy, clarity, and cultural relevance are non-negotiable.

At Adaptix 360°, we support global pharmaceutical companies, medical device manufacturers, CROs, hospitals, and healthcare organizations in the Middle East and Africa with specialized language solutions and customer experience (CX) services that meet the industry’s strictest standards.

Language Solutions for Medical & Life Sciences

We don’t just translate medical content — we ensure it’s accurate, compliant, and medically sound. Our linguists include subject matter experts, including doctors and pharmacists trained in regulatory frameworks and scientific terminology.

Our services include

Clinical Trial Translations

Protocols, ICFs, ePROs, CRFs, adverse event reports, patient-facing materials

Medical Device Localization

IFUs, operating manuals, software UI, packaging, regulatory documents

Healthcare Translation

Patient records, discharge summaries, insurance documents, hospital communications

Pharma & Regulatory Content

Package inserts, MSDS, CTDs, PILs, submission documents

eLearning & Training Content

Medical staff training, CRA guides, digital courses with VO + subtitles

We comply with ISO 17100 and follow rigorous TEP (Translation-Editing-Proofreading) cycles, supported by terminology management tools and QA systems.

CX Services for Healthcare & Pharma

From multilingual call support for hospitals to inbound inquiries for clinical trial hotlines — we deliver compassionate, informed, and multilingual support tailored for the healthcare ecosystem.

How we support

Patient & Member Support Lines

Appointment setting, health benefit clarification, post-discharge calls

Clinical Study Hotlines

Respond to participant questions, coordinate reminders, escalate safety reports

Medical Device Helplines

Troubleshooting usage, warranty queries, language-adapted IVR

Pharmacy & Insurance Inquiry Management

Policy clarification, prescription follow-up, claims assistance

Healthcare Provider & HCP Support

Coordination, escalation handling, and onboarding assistance in local languages

All agents are bilingual, trained in medical terminology, and operate under strict confidentiality standards (HIPAA, GDPR aligned).

Why

Adaptix360°

  • Medical Linguists & Doctors

    Subject matter experts at every touchpoint

  • MEA Language Coverage

    Arabic (Gulf, Egyptian, MSA), Farsi, Amharic, Swahili, Hausa, Tigrinya & more

  • Omnichannel CX Delivery

    Voice, email, chat support for hospitals and pharma clients

  • Secure, Scalable, Compliant

    ISO 17100 certified, HIPAA-aware, 24/7 availability

  • Trusted by CROs, Hospitals & MLVs

    Flexible delivery models and SLA-backed performance

Let’s SAVE The World

When it comes to health, every word matters. Whether you're launching a product, running a clinical trial, or improving patient care — Adaptix 360° ensures your message is clear, compliant, and compassionate.

The Empire State

Parker Avenue, Kingsley Road, New York

The Empire State