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Energy & Utilities

Translating Power into Progress Across Borders

Whether you’re managing infrastructure projects, rolling out customer billing systems, or complying with environmental policies, the ability to speak to regional audiences in Arabic, French (Africa), Swahili, and beyond is key to impact and trust.

At Adaptix 360°, we help energy and utility companies localize operations, engage communities, and scale customer support services throughout the Middle East and Africa.

Language Solutions for Energy & Utilities

From Compliance to Community Engagement — We Translate It All

Telecom Content We Translate:

Environmental Reports & EIA Documentation

Adapted for local regulatory bodies and public dissemination

Installation & Maintenance Manuals

Clear, field-ready translations for engineers, crews, and contractors

Policy & Regulatory Texts

From energy codes to safety legislation, localized with legal precision

Billing Statements & Customer Notices

Multilingual consumer communication — accurate and culturally tuned

Training Manuals & Internal SOPs

For field engineers, plant technicians, and CSR teams

Multilingual CX for Utilities

We support utility providers with customer engagement teams trained to address inquiries related to billing, outages, subscriptions, and more — in every major MEA language.

How We Support:

Inbound Customer Service

Account support, consumption inquiries, complaint handling

Live Chat, Email & Messaging

Fast, multilingual digital support to reduce call volume and improve CX

Proactive Notification Campaigns

Localized outage alerts, payment reminders, efficiency programs

Back Office BPO

Multilingual support for billing disputes, reconciliation, and documentation

Community Engagement

CX teams trained to liaise with underserved or rural areas with cultural awareness

Why

Adaptix360°

Sector-Specific Linguists

Technical fluency in energy, water, gas, and power
CX Teams Trained in Utility KPIs

CSAT, AHT, Response Time, Billing Accuracy
MEA Language Coverage

Arabic, Swahili, Amharic, Hausa, French (Africa), and more

Regulatory Familiarity

ISO, EIA, local ministry formats and expectations
Secure Workflows for Sensitive Data

NDA-backed, ISO 17100 certified
Flexible Outsourcing Models

Staff augmentation or managed teams

Let’s Localize Your Energy Strategy

From field instructions to customer engagement, Adaptix 360° powers the energy and utility sector with precise language and seamless CX solutions.

CX Management

Language Services

Localization Services

Advanced,industry-specific solutions

About Us

Talk to us

Start Here

Energy & Utilities

Translating Power into Progress Across Borders

At Adaptix 360°, we help energy and utility companies localize operations, engage communities, and scale customer support services throughout the Middle East and Africa.

Language Solutions for Energy & Utilities

From Compliance to Community Engagement — We Translate It All

Telecom Content We Translate:

Environmental Reports & EIA Documentation

Adapted for local regulatory bodies and public dissemination

Installation & Maintenance Manuals

Clear, field-ready translations for engineers, crews, and contractors

Policy & Regulatory Texts

From energy codes to safety legislation, localized with legal precision

Billing Statements & Customer Notices

Multilingual consumer communication — accurate and culturally tuned

Training Manuals & Internal SOPs

For field engineers, plant technicians, and CSR teams

Multilingual CX for Utilities

We support utility providers with customer engagement teams trained to address inquiries related to billing, outages, subscriptions, and more — in every major MEA language.

How We Support:

Inbound Customer Service

Account support, consumption inquiries, complaint handling

Live Chat, Email & Messaging

Fast, multilingual digital support to reduce call volume and improve CX

Proactive Notification Campaigns

Localized outage alerts, payment reminders, efficiency programs

Back Office BPO

Multilingual support for billing disputes, reconciliation, and documentation

Community Engagement

CX teams trained to liaise with underserved or rural areas with cultural awareness

Why

Adaptix360°

Sector-Specific Linguists

CX Teams Trained in Utility KPIs

MEA Language Coverage

Regulatory Familiarity

Secure Workflows for Sensitive Data

Flexible Outsourcing Models

Let’s Localize Your Energy Strategy

From field instructions to customer engagement, Adaptix 360° powers the energy and utility sector with precise language and seamless CX solutions.

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Cairo - Egypt

Cairo - Egypt

Egypt - Cairo & Giza

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us

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The Empire State

The Empire State

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us

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Useful links

The Empire State

The Empire State

The Empire State

The Empire State